Glad I escaped alive. - WC Adjuster AmTrust Employee Review

1.0
Jun 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Co- workers become friends bound by a mutual desire to keep each other sane. Working here makes your weekends truly heavenly.

Cons

No communication, organization, or cohesiveness between departments. Management style is to insult first, ask questions later. Too many acquisitions have greatly sacrificed quality, morale, leadership and your will to live. The company is an H. R. nightmare if you dare object to being ridiculed and threatened in order to keep your job. The constant increase in work volume sets you up for failure and fear. Then when you finally quit they act shocked and want to know why on earth you would leave. Upper management is either in denial or simply does not care whether they are respected as long as the money keeps rolling in.

Explore other reviews about AmTrust

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work hours. Great co-workers. My co-workers are friendly, easy to talk to and are willing to help you if they are able to.

Cons

Systems can give you issues at times and make it difficult to get work done.

2.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
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AmTrust Response
1mo
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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