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      AmTrust

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      AmTrust reviews

      Stay Away - Claims Examiner II AmTrust Employee Review

      1.0
      Sep 30, 2023
      Claims examiner ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      lots of paid holidays and time off

      Cons

      everything except for paid holidays. you will be micromanaged, held to unachievable standards, bombarded with spreadsheets that need updated, bombarded with new claims up to 12new per week, they never pay anyone the same and some people are making $20,000 less than their counterparts in the same position, the technology never works and will consistently be down, you can never get an answer from AEC or IT if you need help, upper management is absolutely clueless and truly do not care about you as an employee. they hired remote workers but are now forcing people back to the office. run fast and do not work here.

      avatar
      AmTrust Response
      2y
      Thank you for your review. Amtrust Claims leadership remains committed to providing our employees a positive experience that allows them to be successful at AmTrust. Opportunities for development and growth are the foundation to our success as a company. We are proud to see our colleagues attain internal promotions allowing us to grow and form a strong leadership team. We are proud that many colleagues have returned to AmTrust and welcome their renewed energy to AmTrust. While we continue to acquire, develop, and retain talent that will power our growth, it is important to us that our employees feel supported, please reach out to us at AmTrustEmployeeCenter@amtrustgroup.com or the anonymous hotline, 844-331-2374, so that we can learn more about your concerns.

      Explore other reviews about AmTrust

      5.0
      Jun 12, 2026
      Underwriting assistant ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work hours. Great co-workers. My co-workers are friendly, easy to talk to and are willing to help you if they are able to.

      Cons

      Systems can give you issues at times and make it difficult to get work done.

      2.0
      May 8, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers are amazing. Managers are helpful.

      Cons

      Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

      4
      avatar
      AmTrust Response
      1mo
      We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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