Avoid long employment term - Top down management style - Workers Compensation Adjuster AmTrust Employee Review

1.0
Jun 30, 2024
Recommend
CEO approval
Business Outlook

Pros

People were nice, managers were generally good people as well. That's about it...

Cons

My Personal Experience: I was hired in early 2023 along with 5 others at our location and about 40 total, across 5 states or so. We were sent to Georgia for a 2 week training course in April (I had been working there for about 2 months at this point) and met many great people. All 40 of us were hired under the agreement that after 6 months, from the date of employment, we would have a hybrid schedule and a pay raise(from $26 to $29/hr), neither of those things happened... Around June/July we received emails about the benefits of in-office collaboration, then we received the dreaded Teams meeting invitation. They then proceeded to graciously inform us that we are required to be in office 3 days instead of 2 moving forward. When speaking to management, they were all to willing to gaslight us into thinking it was somehow a good thing and we should be grateful. At this point, about 4-5 months in, I saw the writing on the wall and knew what was to come. Not long after, they began consolidating floors on the building (cost cutting) then I began to notice the employee count for the Dallas office dropping from 357 to about 313 steadily over about 5 months. The attrition of employees was a combination of people quitting out of frustration and lay offs. However, I never noticed the employee count go up, meaning, they were not actively replacing those we lost (planned attrition). Then came my turn, around early October I received an email for a meeting in Outlook from the VP of the claims department with HR CC'd... Strangely, my manager was not included on the email or invited to the meeting. Thus ended my time at Amtrust, an all to familiar tale. In Conclusion: Don't trust them during the interview, just get it in writing and keep it simple. The sad part is, it's not the manager's fault or the HR rep, they genuinely have no idea whether or not what they're telling you will stay true. This is not a company to build a career at, just collect the biggest paycheck you can negotiate while fulfilling your end of the bargain and move on to a better opportunity.

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AmTrust Response
1y
Thank you for your review and feedback. We encourage all feedback and sincerely appreciate your perspective. We are continuously striving to make our organization better and enhance our culture and your insights will help us in this effort. Please reach out to us at AmTrustEmployeeCenter@amtrustgroup.com or the anonymous hotline, 844-331-2374, so that we can learn more about your concerns.

Explore other reviews about AmTrust

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work hours. Great co-workers. My co-workers are friendly, easy to talk to and are willing to help you if they are able to.

Cons

Systems can give you issues at times and make it difficult to get work done.

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AmTrust Response
1d
Thank you for taking the time to leave a review.
2.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
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AmTrust Response
1mo
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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