Amadeus in the Philippines needs improvement in compensating their staff - Customer Service Specialist Amadeus Employee Review

3.0
Mar 5, 2020
Recommend
CEO approval
Business Outlook

Pros

They have good benefits like retirement, provident fund, stocks investment. Opportunities to travel abroad for work.

Cons

Minimal initial offer, minimal annual increase, HMO provider is not at par with other HMOs in the market. In my department, there's no room for movement/promotion (hence increase as well) unless you transfer to other teams. Position levels are composed of 2-3 levels so if you transfer teams and you're still at the same level, it's called lateral transfer, hence no salary increase. For example, CSP from L1 Helpdesk to L2 Helpdesk is considered a lateral transfer.

Explore other reviews about Amadeus

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and culture

Cons

Nothing to be specific. It's all good

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits such as Hybrid working model, Medical, PTO, Parental leave

Cons

Terrible work-life balance and the sense that management doesn't care for the mental health of its employees Company is shifting more and more towards replacing employees who have worked here for 5, 10, 15 years with AI or else hiring less expensive workers in other markets in developing nations

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