Good pay, awful environment - Customer Support Specialist Amadeus Employee Review

3.0
May 29, 2023
Recommend
CEO approval
Business Outlook

Pros

They provide a pretty competitive salary for the region, despite paying in dollars which considerably affected my final paycheck with depreciation of local currency, yet this is beyond their control.

Cons

The work environment is less than desirable, they have an extremely outdated management method in general and have little to no appreciation for entry-level peer collaboration with leadership. In a bit over 2 years, leadership was reorganized and redistributed at least 4 times, which caused peers and leaders to leave constantly. No game plan, with the constant excuse being "we started during the pandemic" 2 years in is unacceptable at minimum.

Explore other reviews about Amadeus

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and culture

Cons

Nothing to be specific. It's all good

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits such as Hybrid working model, Medical, PTO, Parental leave

Cons

Terrible work-life balance and the sense that management doesn't care for the mental health of its employees Company is shifting more and more towards replacing employees who have worked here for 5, 10, 15 years with AI or else hiring less expensive workers in other markets in developing nations

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