2.0
Feb 26, 2026
Former employee, more than 5 years
San Jose, San Jose
Recommend
CEO approval
Business Outlook
Pros
When I started, I was hired for a Backoffice job, where I had the top QA and AHT performance. A Team open to my Knowledge-base systems pushing and promoting improvements that helped the entire global org.
Cons
Then, after years of my excellent performance, they moved me to a call center, to a position I did not want and I did not ask for. Then AI took over. Then 16.000 job cuts caused by AI or LOB closures (or both).