Diverse career opportunities - Technical Customer Service Associate (TCSA) Amazon Employee Review

5.0
Jun 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Good Work Culture, Work life balance is good, flexibility at work & vast pool of opportunity to move to different domain or sector of your choice provided you got the right skills you can scale up with an unbelievable growth within Amazon

Cons

TCSA metrics is a bit unrealistic, once you have got a defect it remain tagged as agent error bow matter if your resolution was correct or not, & if you're not meeting metrics for 4 qeeks straight you'll be put into coaching plan that means no increment for an year no opportunity to apply for different post within Org for at least 6 months.

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5.0
Jul 7, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

Great flexible options, very competitive yet also friendly and need-based

Cons

A bit discriminatory in terms of organization

5.0
Jan 10, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

3159
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