Absolute garbage - DLS Case Manager Amazon Employee Review

2.0
Sep 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Being able to work from home and helping people

Cons

The management is absolute garbage. They like to say we are customer obsessed, but DLS case managers are excluded from that. In less than 1.5 years I have been bounced between 4 teams and 4 different managers. 2/4 were great. The current one now is absolute trash. Case managers are over worked and DLS has been struggling with a backlog that it’s never ending. Management looks at numbers, but they have no clue what the numbers actually entail. Other departments aren’t this bad. Apply for any other department other than DLS.

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5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Good managers, huge focus on safety and making sure you're doing well.

Cons

You have to get your own lunch as free lunch is rarely provided.

5.0
Jan 10, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

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