2.0
Sep 30, 2021
Current employee, more than 1 year
Nashville, TN
Recommend
CEO approval
Business Outlook
Pros
Being able to work from home and helping people
Cons
The management is absolute garbage. They like to say we are customer obsessed, but DLS case managers are excluded from that. In less than 1.5 years I have been bounced between 4 teams and 4 different managers. 2/4 were great. The current one now is absolute trash. Case managers are over worked and DLS has been struggling with a backlog that it’s never ending. Management looks at numbers, but they have no clue what the numbers actually entail. Other departments aren’t this bad. Apply for any other department other than DLS.