Pros
Amazon provides amazing benefits. They provide very generous time off policies and a week of paid vacation within the first year. You will get feedback directly from customers about your performance.
Cons
The cons are specifically that direct feedback from customers. There are no other metrics for evaluating an customer service agents performance. The customer reviews and average handle time for calls are all there is. You will be judged by the customers and if you are unable to go outside of the Amazon policy on something, basically, something you cannot change, Amazon will find fault in you for it. They don't set negative reviews at zero, but it is impossible to meet the standards without going against the very well defined company policy. IF you transfer to a supervisor, that supervisor will go outside of the policy and STILL allow you to get the negative review for the customer.