Pros
- tons of smart people and knowledge to be shared with you - once you are in the flow of things, it's a relatively low stress easy to manage job most days - great internal tooling - fully remote and very clear lines in work-life balance (assuming Jassy doesn't take this away) - (maybe team/domain specific) very transparent leadership communication and operational goals - career growth has pretty tangible and transparent requirements to get to the next promotion, but only within the org and short term
Cons
- metrics are the only real way you are measured for performance despite not being always accurate representations of how much work you're doing, and this is by far my biggest gripe with this role. Ex. you could spend days on a case or resolve a case, but because the customer reopens a chat, and then you lose all credit for the time and effort you put in. - The pay is ok but obviously uncompetitive compared to other tech roles in AWS. This leads to everyone looking for other opportunities and a general loss of knowledge/skill as a team due to attrition