Feels like it was deployed in a beta-test state - Anonymous employee Amazon Flex Employee Review

1) DC is not ready for this. Not enough vests. Docking was outside, supposed to get someone to confirm scanned items as accurate. Was told to scan in two separate large groups, only one stayed in the app. Somehow this was my fault. Staging is nonexistent, so packages have no order as it pertains to the order the app will tell you to deliver. Your scan and load time is included in the time block, and can take some time if you have 50+ packages to scan, attempt to organize, and load. This end is VERY disorganized, there is no helpful person to check in with inside, we loaded outside on the docks for the semi trucks. 2) The app itself randomly loses gps and sends you in circles. Since I drive for Lyft, I'm quite adept at navigating via gps, so it wasn't an operator error. It also sends you via line of sight distance, so for example, it sent me to an apt complex, then to a different one, then BACK to the one I'd left. No adjustment is made for apartment complexes and business parks, where accessibility can be an issue, addresses are often not clearly marked, and parking can be a nice hike from your destination. 3) The time overall is unrealistic. The four hours turns into 3-3.5 very fast when you deal with the staging and DC issues. at approximately 48 packages, that's 16 per hour. 60/16 gives approximately 3.8 minutes per package, including drive time, finding the package (not easy when there's no organization in staging), racing to the door, knocking or ringing the bell, delivering or placing the package, and racing back to head to your next destination. I had one route that was easily doable, another that was a disaster, so there's no consistency. 4) I'm going to try again at some point and see if it's improved. A couple of issues I had, such as not being able to mark being available with time between blocks, and no odd numbered start or end times, seems to be changing. When I signed up, the time available had to be one large block with the start and end time even numbers, ie, 8am-2pm. So if you're available say, 9am til noon, and then 2pm til 7pm, you're stuck with picking one time and only even numbers, 2pm-6pm. Even though my first block started at 930 am.