Ok as a last resort - Customer Service Representative Part Time Flex Amazon Flex Employee Review

1.0
Jan 26, 2018
Recommend
CEO approval
Business Outlook

Pros

the rate of pay, flex hours cheap benefits even for part-time employees

Cons

if you want to move to full time they'll be happy to let you know that you will make $2 less per hour which when you consider how much money Amazon makes it's pretty disgusting that you'll make less for more work. Promotions are based on PRR which is based on customer ratings the problem negative customer ratings are usually based on things out of your control like shipping issues or a customer being told no because their request is outside of Amazon policy basically you get punished for reinforcing Amazon policy and things that are outside of your control you are expected to keep your PRR metric up yet you get rated for things you cannot change very unfair you also get excluded from the year end bonuses even if you work over time and holidays while other employees get bonuses for working the holiday months

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5.0
Mar 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible shifts Instant pay Can finish early and still get paid same amount Ease of route planning

Cons

No guaranteed work Base pay Personal vehicle use so, wear and tear and fuel is on you

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Get to pick your own blocks

Cons

Driver support is not helpful at all. You call with a question or an issue and they talk over you and say you can call back if you want. They are not friendly they are rude and no help at all. They over talk you and dont listen to the issue. Also the workers at the station are just as rude. I had a question and one worker told me didnt you train on your phone for that. I was like are you serious you cant answer my question and he walked away. Granted it was my fisrt time at that particular work station.

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