Pay is good but that's about it - Anonymous employee Amazon Web Services Employee Review

Although they've moved to a remote working model, expect extreme micro management and a constant push to exceed your monthly targets (case resolves). You could be a top performer that contributes to multiple side project but at the end of the day all that matters is the number of case resolves you get - it's essentially a call center job. These targets are measured daily, weekly and monthly and each hour you work is monitored by your manager. Customers are able to rate your work and this adds an extra level of stress and anxiety to each day as majority of the time these ratings are due to a disappointment in an AWS feature. If you are unable to cope under pressure I would recommend thinking hard about whether you want to accept the position. They have a monthly meeting where engineers can voice their concerns however this is just for show as management cherry picks what they want to address and deflects suggestions with absurd excuses. Expect to work long hours some days and get fewer leave days depending on which shift you get put on.