Pros
Working for AWS is a career opportunity ideally suited for a customer service role as it has the largest support center resources in the world. You will get the best training and opportunity to grow and develop your technical support skill sets. They will compensate you in competitive pay and benefits in well being, and offer desirable perks. It was an exciting time to develop while the company expanded at rapid scale in 2014. Great working culture. Leading tech industry giant.
Cons
They do have an industry leading career development plan that is up to you to achieve, but I found it difficult to enable my career growth path and felt at times I was competing against staff members while being highly productive and efficient at meeting KPIs. Culture and Engagement is not a perfect science so you will need to stay for the long haul to meet your aspirations.