They’ve lost their way - General Manager America's Best Employee Review

2.0
Sep 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Fairly decent pay for management; employee eyewear benefits and 50% off coupons for friends and family.

Cons

Where to begin? They don’t tell you up front about the mandatory 45 hour plus work week. However your salary is based off a 40 hour work week. Your schedule lists you as 40 hours when figuring payroll. If I want to take a day off, I have to put in a full 8 hours, even though I’ve already worked 36 hours the other 4 days. All in I calculated over 200 unpaid hours a year. So basically my “Paid Time Off” is comped time. Now the company is transitioning away from being a value brand, making eye care and eyewear affordable for everyone. They are raising the metrics and becoming super high pressure for add ons. They push the drs to churn out 4-6 patients an hour, making time in chair 10-12 minutes, diminishing patient care. There is constant turnover because associates are not paid very well and commission is low. Management gets to fill in the gaps because payroll is micromanaged to the dollar! I’m told to hold off on doing past due store maintenance. Overall, I feel like the ship is sinking and I’m living my life on fast forward and not enjoying any of it!

Explore other reviews about America's Best

5.0
Sep 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Small office setting. Family atmosphere.

Cons

The pay isn’t that good.

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent team, regional management did their best

Cons

Abusive patients, extremely low pay. The company's "two for one and a free eye exam" deal is deceptive being that it does not include any lens options other than the bare minimum, and it limits you to a certain section of (very ugly and cheaply made) frames. Patients, upon realizing that this deal was misleading, would often take it out on the staff.

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