Pros
The store-level team is fantastic. I truly love my coworkers, and we have a strong sense of camaraderie. In-store management is understanding and tries their best to be flexible with the schedule despite the pressure they are under from above.
Cons
Extreme Workload: Frequent staff call-ins are ignored, forcing a single technician to handle 20+ patient work-ups solo on a regular basis. The volume is unmanageable for one person to handle accurately. The "Premium" Delusion: Corporate sends down "detailed" protocols for insurance and patient "journeys" that are physically impossible to execute with current staffing. They expect premium service while providing a skeleton crew budget. Corporate Disconnect: Leadership (including the new CEO) is completely out of touch with store capabilities. They have cut labor hours while the clinical demand remains the same or increases. Low Pay & Unfair Bonuses: The pay is extremely low for the level of medical liability involved. To make it worse, bonuses are "team-based." If you are a high-performer who shows up, you still lose your bonus because others call in or aren't trained to hit the capture metrics. It is a "High-Performer Tax." Sales Floor Impact: When we are short-staffed, management pulls sales staff to do medical work-ups. This is a major liability for the doctors and a massive disservice to the sales staff, as they lose out on commissions and "spiffs" while they are stuck in the pre-test room.