2.0
Jul 24, 2012
Current employee, more than 5 years
Recommend
CEO approval
Business Outlook
Pros
The hours are reasonable. Unlike other retail stores, AmBest stores are not open until late at night.
Cons
The incentives program for anyone not not selling specs is low in comparison to those who are "opticians". Adequate training is not provided for the average store associate. It's pretty much a learn-as-you-go environment. The company seems to be all about the numbers and really does not seem to understand how to make policies that promote customer satisfaction. The NPS system is ridiculous. There has to be a more accurate way of gauging customer satisfaction.