Not a good place to be employed. - General Manager American Campus Communities Employee Review

- Constant turnover, both above and below you, often related to low compensation or toxic company culture. Personally saw properties go through upwards of 6-7 Assistant General Managers and 3-4 General Managers in the space of a couple of years. You will get a new Regional Manager every year, sometimes multiple times per year, due to the role's extremely high turnover. No efficient transition process exists, you will be starting from square one with each new supervisor - Turnover often means you're unable to retain good people at your property, and when those positions are vacant you are expected to take on that role's entire workload for no additional compensation until it's filled. In 9/10 cases no additional help will be offered - Compensation is well below industry standard for nearly every role and the only increases they'll approve are small ones for maintenance staff, and only after they realize they can't get anyone to accept the role due to low pay - Staffing at each property is abysmal and getting worse over time. In a single year's time, properties can have a maintenance position, a student worker position and a full-time office staff position all cut, with their work being absorbed by everyone else for no additional compensation. Job descriptions are regularly not honored, any and all tasks asked of you are expected to be done - You are expected to "think like an owner" and "run your own enterprise" except when it comes to making any decisions about your property, then someone else makes it for you. You will do all the grunt work for hiring except for actually choosing who to offer to - Corporate leasing and marketing staff expect you to bend over backwards to hit their targets for double digit rate growth despite zero improvements to the properties themselves, They offer no suggestions on how to lease spots or market the property, and lecture the property staff on biweekly calls about low numbers, all while acting shocked that students don't want to renew in their exact same units for $250-300 more monthly than last year. Property staff makes zero commission and has no other incentive to go above and beyond leasing. Staff get no bonus structure or commission even when achieving double digit rate growth YOY - Zero work-life balance unless you insist on it yourself, and then you're not a team player. Was frequently asked to come into the office during extreme weather conditions to perform tasks freely able to be completed from home, and if staff didn't want to risk treacherous roads they were told to use their PTO or get over it. You can never work from home 9-5 as there's no work from home policy even during bad weather, but you can certainly work from home during every other hour of the day (for free) as you are on-call 100% of the time. If you are called to the property outside of hours you are volunteering that team for free to the company, as you will receive no compensation for this and will not be allowed to flex time and leave early later in the week - In general, you're expected to work outside of office hours including weekends if needed (even outside of turn) but your time during the day is certainly not your own. Lunches will be closely monitored and are to be eaten at your desk for no more than 30 minutes, as a salaried employee regularly being asked to work for free outside hours. You are not paid for your work, you are paid for your 8 hours at the property Monday-Friday like an hourly employee, but with the expectation that you will work overtime for no compensation as well - Company offers 3% yearly raises that do not keep pace with inflation, and that's it. No conversations about growth or retention, rarely even a "good job, we want you to stay another year" - Market mentality when it's convenient to get people to do labor for free, "you're on your own" otherwise. You're expected to assist with the entire market but no one in the market is accountable to anyone else as far as professionalism or competent is concerned. Frequently asked to assist with other properties besides the one you get paid to work at, even after red flags are raised that some individuals are setting those properties up for failure - Zero feedback will be given that is actually relevant to your performance, it's just to fill out the required yearly evaluations or extremely vague conversations with higher management blaming you for culture problems that predate your start with the company, and these won't even be followed up on later - Toxic culture including favoritism, bias, pettiness, vindictiveness, unprofessionalism, the list goes on and affects every position but especially Area and Regional Managers who seemingly have zero oversight. Good work goes unrewarded if you're not personal friends with supervisors, and bad work is swept under the rug if you are. Promotions are not merit-based, more often they are given out too freely to stop the constant bleeding of employees, unless you're blacklisted from moving up. This personally did not happen to me but I did witness it numerous times. Accountability for culture problems will always be placed on you or employees lower than you on the ladder, do not expect any accountability higher up - Concerns raised to supervisors and even HR seem to just disappear into the ether or are dismissed as hearsay, all the way up to serious things like targeted harassment and bigotry - Mental health of employees is not a consideration in the slightest. Several times staff had to deal with abusive supervisors, resident concerns escalating all the way up to suicides and other violent incidents, etc without any consideration to their mental state. During turn staff would regularly work 8-12 hour days for stretches reaching 21+ straight days of work in a row due to poor organization and planning of the process in advance