Pros
The role offers excellent travel perks, including opportunities for agent stays at hotels and access to industry events. Employees benefit from a comprehensive package of health and dental insurance, a private pension scheme via salary sacrifice, smart spending discounts, and initiatives such as cycle‑to‑work. These perks provide both professional enrichment and personal wellbeing support, making the overall benefits package one of the stronger aspects of the role.
Cons
The role often involves long and demanding shifts, frequent rotations, and constant changes to service models. These shifts in structure can create confusion for clients and make it difficult for employees to maintain accountability for their own work. Over time, this can diminish enthusiasm and focus for the role, which ideally should be carried out with consistency, care, and attention to detail.