Needs improvement - Anonymous employee American Express Employee Review

3.0
Apr 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible working hours to suit global calls. If you want a "cushy" job in a safe environment, this is the perfect organisation for you. Average tenure of colleagues is over 10 years.

Cons

No career growth, politics internally can affect you getting movement laterally and are very competitive as there hasn't been many jobs open for a few years, no growth mentality amongst a changing payments environment. Lack of clear direction - changes every few months and goes in circles so no actual change happens. Some long tenured staff are resistant to change and stuck in the past. Systems are so clunky / old / nothing talks to each other. Using AI is good, but limited in ability due to the internal systems and how old everything is.

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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