Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      American Express

      Engaged Employer

      American Express reviews

      Good if accustomed to Call Center environment - Travel Counselor American Express Employee Review

      3.0
      Aug 26, 2016
      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best thing is the vacation time you accrue, although you have to be VERY flexible with when they allow you to take it. Overall, the supervisors are supportive but if you get a poor one you can be completely miserable. Health benefits are good but expensive.

      Cons

      Performance is based largely on Customer surveys but the surveys are often misdirected to wrong agent or department and no corrections are ever processed. This causes a huge impact on bonuses, yearly reviews, and shift bid rankings.

      Explore other reviews about American Express

      5.0
      Jun 23, 2026
      Senior associate, product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employee benefits such as annual bonus, PTO, 401K

      Cons

      Leadership isnt the best you are expected to figure things out on your own

      5.0
      Nov 26, 2018
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

      Cons

      The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

      201
      See reviews by: Helpful|Rating|Date|All
      Related searches: American Express jobs | American Express salaries | American Express benefits | American Express interviews | American Express conversations
      American Express reviewsAmerican Express Travel Counselor reviewsAmerican Express review