Pros
Amex is a great company, this is a awful department
Cons
The leadership within this department is awful I honestly can't believe that Anre Williams or the CEO Ken have not noticed the ridiculous turnover within this department. In my short time in that department I saw MANY people leave this department not just one! They work you like a sweat shop because you are required to attain 8-9 consults within a certain amount of time which you have no control over because they control salesforce and what account will show at what time. So 99% of the floor wouldn't even walk away from their desk to take a lunch because we were scared to not meet out day so some days we would work 9-11 hours a day. You are salary so for leadership they absolutely do not care you would work more then them! They make no effort to improve moral within the teams and will only work 8 hours or less. One thing everyone will notice like I did there is no tenure there because everyone quits as soon as possible and there's no career development only 3-4 people have ever been promoted out of that department. I saw many many many unfair and unethical situations within that department including racism, cheating etc! This department should be investigated, do not apply for this department anywhere else is amazing!