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      American Express

      Engaged Employer

      American Express reviews

      Travel Counselor I - Travel Counselor I American Express Employee Review

      5.0
      Jan 27, 2017
      Travel counselor i
      Recommend
      CEO approval
      Business Outlook

      Pros

      American Express Travel is a great company to work for because they have excellent benefits which start at day one when you are hired. They have an excellent training program for new travel agents

      Cons

      Some of the downsides of working for American Express Travel is that when you are hired as a travel agent they do not treat you as such since they have become a bank. There too many rules and compliances to try and keep you from making bonuses. They are always constantly making changes and expect agents to stay on top.

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      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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