Pros
Love the company and what it represents, and it definitely has a will to look out for its employees and card members.
Cons
I’m not a fan of call centers and have been trying to get into a position off the phones. While I see others getting recognized and given opportunities to develop their career further at a quicker pace in other departments, I haven’t been lucky enough for that. I have a team leader who is bad at her job, and everyone is aware, though she happens to be best friends with our Dept. manager, so the politics are heavy. Most can recognize my quality but none of that matters apparently when your TL doesn’t put any energy into seeing you succeed or even taking the time to know you and your qualities. If I were to apply to another position within the company, it would all be based on her vision of me... but she doesn’t have an accurate one. Over all, I feel stifled in the travel department even though I kinda like the type of work I do and the people I get to speak with. Maybe if I had a different TL, but she’s doing her best to keep me to herself.