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      American Express

      Engaged Employer

      American Express reviews

      Excellent company, Strong Brand, Excellent place to work - Merchant Account Management American Express Employee Review

      5.0
      Mar 19, 2009
      Merchant account management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Huge company, Excellent Brand, Apprecaited for your work, You are well trained have your monthly one to ones with management, Skip Levels if you feel you cant talk to a manager about, You are kept in the picture at all times as you always recieve emails from all different parts of the company advising you on any changes, We get emailed special offers not only on the AMEX brand Eg insurance, Also outside companies offering discounts to employees, The working times are very flexible and all SLA are achievable, I intend to have a long term career within American express as I feel they appreciate everythink you do.

      Cons

      None at present all good

      Explore other reviews about American Express

      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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