It's okay. You'll love it if you like to nod your head and play the game. - Manager American Express Employee Review

3.0
Mar 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Work-life-balance is incredible, 6 months maternity leave and 5 months paternity leave, work from home and PTO very flexible.

Cons

Fine place to settle if you don't care about mobility and want to play the game, not the place to be yourself and expect your merit to be rewarded. The most political and beauracratic place I've ever worked in; you're promoted not based on merit, but who you know and sucking up, yet leadership will not hesitate to tell you the many ways you can improve. Too much focus on feedback doesn't leave room to do actual work. Pay isn't even close to competitive. 1% raise year-over-year is not even on par with inflation. Culture is masked niceness with secret back-stabbing and politics constantly. Work can be very duplicative and documentation for the sake of documentation.

Explore other reviews about American Express

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

See reviews by: Helpful|Rating|Date|All