Not a customer service company they only care about sales - Anonymous employee American Express Employee Review

1.0
Aug 23, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Make a lot of money

Cons

It's all sales driven. There is no customer service anymore. Reps are required to sell or upsell clients on products they don't need. You are also graded on surveys you get, but you can get a bad survey even if you did not speak to the customer, such as if a different department asks you for help you can get a survey and the company just says oh well as a way to not pay you bonus

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5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and lot of opportunities

Cons

Redundant software development across technologies

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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