3.0
Nov 15, 2018
Current employee, more than 3 years
Phoenix, AZ
Recommend
CEO approval
Business Outlook
Pros
Work from home. Good pay and benefits. Great vacation and sick time policy. If you like to sell this is for you. You get to help card members and some of them are great.
Cons
Too much pressure for sales. Software systems are horrible and metric expectations are unrealistic given what we have to work with. If you're not in the top 30% you can forget getting a decent schedule you'll like. Customer surveys carry too much weight and there is no appeal process to remove surveys that are negative even when they aren't your fault (i.e. customers mad about company policy you can't change, a survey that was for someone else but it got counted under your name).