Promised we wouldn't be part of global layoffs, then did so anyway - Account Protection Specialist American Express Employee Review

2.0
Feb 6, 2019
Recommend
CEO approval
Business Outlook

Pros

It was a pretty good job when I first started, gave us some autonomy to work fraud cases and help customers in a unique way. Pay was also above average for the industry.

Cons

They changed a lot of processes and tried streamlining things which ended up giving us a lot more work while they had us training reps in India on the new system. After all our work in making sure everyone in India was trained and all the bugs in the systems were worked out, they laid all of us off.

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5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and lot of opportunities

Cons

Redundant software development across technologies

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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