senior management leadership inappropriate - Customer Service American Express Employee Review

3.0
Sep 2, 2013
Recommend
CEO approval
Business Outlook

Pros

Good wage & medical benefit with spacious work environment in good location.

Cons

Senior management is not transparent & not informative of sudden changes in operation which lead to confusion & negative effect. Behavior issue in favor of their own group of people & misjudge the staff, senior management still doing it. Too many online survey and training which really a burden for staff to complete after office hour. It become a waste due to the metrics result doesn't reflect the actual local market situation, IT support outsource to other country which has language barrier & speed is slow take few hours or even more where as has own IT staff they fix it right away. Due to Politic, Hierarchy & Pride on senior management make things worsen.Getting candid feedback from staff before exit the company should be a help to alert them but nothing change so far. Again top management never notice this from ground level except the report only from senor management.

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5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

very nice place with lots of benefits

Cons

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5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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