Disappointed in this Brand Going downhill - Customer Service American Express Employee Review

Sales is the primary focus... Looks like they're trying to weed out U.S. reps all together and send our jobs overseas for less pay however there is a MAJOR cultural difference and they use misleading sales tactics (BIG NO NO!)and other departments such as credit/fraud have absolutely no sense of communicating well and us US reps basically has to clean up the mess for as much as amex charges to carry their products the service has become so disgusting to say the least, compared to our competitors which is probably why we're seeing less tenured and less loyal card members since there's really nothing that stands out anymore about this company (disappointed)