Sweat Shop environment - Customer Care Professional American Express Employee Review

1.0
Mar 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Good benefits and insurance (HSA)

Cons

Worked for AX 16 years. Unreasonable metric goals, unable to take breaks without lowering your performance percentage. Micro-manage employees. No way to climb the ladder without brown-nosing with leadership. No time to learn new policies, expected to take training in between calls or small window at beginning of shift. Total sweat shop environment that does not value the customer-facing employees. The only reason reps stay is for the pay & benefits. Stressful!

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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