Pros and cons - Customer Care Professional American Express Employee Review

1.0
Jun 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are excellent. Plenty of pto, however less then average sick time.

Cons

Micro managing is extreme. There are more metrics then you think there could be. Call volume is extremely high with no break between calls. High pressure for sales with threats of discipline if not presented in an exact manner and that manner changes frequently. Meetings often cancelled at last minute due to high volume

Explore other reviews about American Express

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and lot of opportunities

Cons

Redundant software development across technologies

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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