Worst company I’ve ever worked for - Anonymous employee American Express Employee Review

1.0
Jun 11, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I honestly don’t understand how this place wins best company to work for awards. There are no pros. This has been an awful experience. For starters, there is absolutely ZERO work life balance. I start my day at 7:30am because I’m on calls with the India team and then I’m expected to work until 8pm because I’m so behind on work. Your manager is also in meetings all day long so don’t expect to get to meet with them ever. However they will take time out of their day to ask you to do 2 more things for them.

Cons

They froze merit increases in 2020!!!!!!! We worked our butts off in 2020 and then didnt get a merit increase and our bonuses were slashed too. It may seem fun to move around to a new position every 2 years but when the team is constantly changing and you’re constantly getting a new manager because people are moving in and out of rolls it doesn’t become as fun as it seemed. The hours are long, the work is hard, and the reward is minimal. I wouldn’t recommend this place to anyone.

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Jun 11, 2026
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Pros

Great work-life balance and leadership

Cons

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3.0
Jun 8, 2026
Recommend
CEO approval
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Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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