Good intentions caught up in red tape - Account Protection Specialist American Express Employee Review

3.0
Oct 27, 2014
Recommend
CEO approval
Business Outlook

Pros

American Express definitely isn't afraid of offering the compensation that an employee is worth, and recognizing strong performers on a regular basis. Management seems legitimately interested in keeping up moral with frequent events and projects. The environment is constantly changing and evolving, which keeps things fresh and interesting if you're flexible enough to learn a new job every few months.

Cons

Adherence to policy and procedure comes with no exceptions. If you try to make an argument that you've got a better way to do something or need to step out of procedure and have reasoning to back it up, you either never hear back, are instantly rejected or it takes so long that the issue becomes irrelevant. My personal record is asking my boss for permission to talk to another department, whom I asked for permission to talk to the department above them. Once I made it to the top, they reviewed my request and gave permission for the lower department to give permission to my boss to give me permission to actually do my job. If that sounds incredibly confusing and frustrating, it is.

Explore other reviews about American Express

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance and good pay

Cons

Nothing cons I can think of

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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