Run Run Run - Customer Care Professional American Express Employee Review

Terrible Terribly company. Felt like a slave, back to back phone calls of mostly angry customers that it is beyond your power to help. What is even worse is how you are treated by the other departments when you do need help. Most of the time I could not even get help from manager when it was needed. Very short breaks not even a moment to catch your breath between calls. Boring monotonous job even though you are at home you are chained to computer and calls for entire shift with very brief breaks. Good luck if you have a sick child or emergency you are expected to work your shift regardless of circumstances. Seems like you are punished for doing well. The more you succeed with surveys and points you are put in more gates and receive even more phone calls.