Amex is great if you want to learn more, just be careful what group you go into. - Senior Manager American Express Employee Review

4.0
Aug 21, 2008
Recommend
CEO approval
Business Outlook

Pros

American Express is very supportive of employees need to advance as well as in making lateral moves for skill expansion. There are many opportunities to move between business units or to specialize in one area. Also, take advantage of all the various employee networks that are invaluable in meeting people in other groups and learning about other business units.

Cons

Legacy technology sometimes slows down innovation, as well as makes it hard to learn your way around unless you find another employee to mentor you. There aren't sufficient self-study options for systems, so you have to ensure you network in order to get properly trained. Training classes are available but not always when you need them.

Explore other reviews about American Express

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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