Ratings and numbers - Customer Care Professional American Express Employee Review

3.0
Nov 29, 2010
Recommend
CEO approval
Business Outlook

Pros

They treat you very well

Cons

the score system is very stressful to maintain, if you don't have enough percentage, you lose your sales commission. surveys done by customers help determine your score, and sometimes its not your fault, ie. policy not able to lower interest.

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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