Amex now sucks! - Customer Care Professional American Express Employee Review

2.0
Apr 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Great benefits including HMO since day 1

Cons

They underpay people in the Philippines that does the same work with US folks. The difference between the cost of living won’t even justify the difference in the salary. Management is also getting worst. First, they change the incentive program in the Philippines but they kept it in the US sites. They also like people to work like robots now. Every minute is counted so if you get a difficult caller, you just suck it up coz they monitor every minute so you can’t take a breather anymore. It’s so sad how one of the most prestigious company to work for in the past became this toxic. They now just treat their employees like garbage.

Explore other reviews about American Express

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

good work life balance overall

Cons

not enough of a challenge

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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