At Home CCP - Ok Experience - Customer Care Professional & Travel Counselor American Express Employee Review

4.0
Aug 18, 2015
Recommend
CEO approval
Business Outlook

Pros

The work from home option is amazing. They provide all your equipment, pay for your internet and phone service and the training is good. The shifts are a bit unreasonable in some cases, because it's not based on seniority when you are hired it's based on who they ask first. Overall it was cool.

Cons

None Really.. Some of the team managers make their own rules about time and attendance.

Explore other reviews about American Express

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

-friendly, professional and growth oriented culture -collaboration and coffee chats encouraged -recent string of high company ratings (higher bonuses)

Cons

-leaders can be iffy -hiring freeze can render you stuck -no growth for virtual employees

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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