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      American Express

      Engaged Employer

      American Express reviews

      Not worth the headache - Platinum Customer Care Professional American Express Employee Review

      1.0
      Apr 19, 2024
      Platinum customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Vacation and flex time (when you can utilize it)

      Cons

      Micromanaging, incompetent management, changing metrics that can cost you thousands, held accountable for their system issues, allows 1 hour bathroom time within 1 month, tells you to call card members back but then penalize you when you call too many back

      Explore other reviews about American Express

      5.0
      Jul 8, 2026
      Fraud analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home is nice

      Cons

      pulled in different directions often

      5.0
      Nov 26, 2018
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

      Cons

      The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

      201
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