Amex is a great place to work if your spouse has lots of money. - Risk Manager American Express Employee Review

1.0
Sep 28, 2008
Recommend
CEO approval
Business Outlook

Pros

Work Life Balance. 4 weeks vacation + 4 flex days in the summer. Work here if your spouse is independently wealthy and you don't need the money.

Cons

Pay is terrible. Never had the money to take a vacation and enjoy the time off. Top down management was very stifling. Any new ideas were blown off. No transparency for promotions and boss didn't care to think about my long term career at Amex. No visibility to high impact projects. Didn't feel appreciated or recognized by leadership. Didn't take advantage of my skills either. They didn't know how to promote good people either. Anytime I suggested to get some skills I thought could help me in my job, I got shot down. Any interaction outside of my team was viewed with suspicion and discouraged.

Explore other reviews about American Express

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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