It’s pretty bad … just being honest - Tele Sales Consultant American Express Employee Review

1.0
Jul 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Free Food -Work life balance- some good people

Cons

Organizational dynamics: Issues related to internal hierarchies and interactions. Nepotism: Majority of staff and leaders are referrals from within family networks. Leadership inefficiency: Perception of leadership as consistently occupied without substantive action. High turnover: Notable rate of staff departures. Delayed payment: Challenges in timely compensation distribution. Paternalistic management: Utilization of sales huddles perceived as excessive and unnecessary. Unattainable goals: Goals set at levels often unachievable by staff. Persistent Performance Improvement Plans (PIP): PIPs regarded as difficult to complete successfully. Poor lead quality: Low answer rate (3%-8%) for leads despite potential for PIP initiation. Stringent compliance: Strict adherence requirements, including penalties for non-compliance. Strict disciplinary actions: Instances of termination or reprimands for minor infractions (e.g., failure to provide contact details). Inappropriate relationships: Concerns regarding a 50-year-old leader dating a 28-year-old colleague. Stagnant leadership: Perception that leadership peaked in earlier stages of career development. Retributive actions: Allegations of reducing lead sources or retrospective punitive actions. Short average tenure: Average employee tenure of approximately 6-8 months. Inexperienced leadership: A substantial proportion of leaders lacking direct operational experience or responsible for stringent compliance measures.

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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