Perfect for new parents, those with rich spouses, school recruits or anyone looking for a stable 5-year career stretch - Senior Marketing Manager American Express Employee Review

3.0
Oct 1, 2008
Recommend
CEO approval
Business Outlook

Pros

Amex is a world-class brand that gives gravitas to your resume once you've been there 2-3 years. There are numerous marketing and finance opportunities, including a few rotational programs that allow you to gain global knowledge and experience. Amex is great in terms of work-life balance: if you are sick, need to work from home or take time off personal/ family reasons, almost all bosses support that. Mid-year and annual reviews help track your progress and highlight your skills. If diversity is important to you - Amex has around 8 employee diversity networks that allow you to connect with others. It's also an extremely diverse population working at HQ. Grads recruited right out of school get access to employee development programs.

Cons

The highly-matrixed nature of the organization and large number of team/ group projects results in little accountability at the top when things go south; also, a very large number of people will take credit for team project successes despite marginal contributions. If you have to pull long hours to cover an open position or deliver a new product, your compensation will fall in line with the department's average...this can be a disincentive for high-performers. Also, even if you have good ratings and performance, it can be hard to move upward outside of your immediate LOB if your managers are not the oriented to publicly praising their team's efforts or care little about the advancement of those under them. The pay for those with degrees is below-par for a Manhattan-headquartered marketing company with (until this quarter) healthy returns. Amex's NYC healthcare program (an HSA) also forces undue costs to individuals (save up early!). You can still live off of your salary if you're single...just not in Manhattan without serious, major, quality-of-life sacrifices.

Explore other reviews about American Express

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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