Sales driven - Customer Service Representative American Express Employee Review

2.0
Oct 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Good benefits, They do allow you to work remotely.

Cons

Nothing matters to them but numbers and you hitting them. Sell products to cardmembers just struggling to pay the minimum. Get people on and off as quick as possible, whether their problem was resolved. Merit only raises, and to get the raise you have to be 10 out of 10 on all metrics

Explore other reviews about American Express

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

-friendly, professional and growth oriented culture -collaboration and coffee chats encouraged -recent string of high company ratings (higher bonuses)

Cons

-leaders can be iffy -hiring freeze can render you stuck -no growth for virtual employees

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

201
See reviews by: Helpful|Rating|Date|All