It’s changing for the worse - Customer Retention Agent American Express Employee Review

Users say... "There are always people and teams you can get along with and have a good work/life balance." "The benefits are great and the array of what you are eligible for is impressive." "Most of the people are great; I built great friendships with a lot of the people there." "Pay was good and laid back work" "Privileged for being part of Amex which 'had' good work culture once upon a time." 

Users say... "Low salary and increases" "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" "So if your team manager is good then you are good and if you get a bad manager then life is hell." "Limited growth opportunities and learning" "too much office politics leads to too many incompetent employees that bypass company policies."