Great pay comes with great consequences. - Customer Care Professional American Express Employee Review

3.0
Jun 2, 2025
Recommend
CEO approval
Business Outlook

Pros

The salary package is ABOVE average, company provided FREE lunch everyday, have great benefits

Cons

PERMANENT NIGHT SHIFT. Too micromanaging, you WILL take 60-70 calls per shift and you are expected to make sales such as upgrading card, sign up new cards, call volume is crazy, TL were pushy everything sucks. If you only cares abt money and have no social life, can go for this role otherwise save your mental health and RUN

Explore other reviews about American Express

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

good work life balance overall

Cons

not enough of a challenge

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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