Not the opportunity I was sold! - Account Manager American Fidelity Assurance Company Employee Review

Confusing/misleading/often changing compensation plan-4 changes to the compensation document in less than three years. Local management doesn't even understand most recent changes. Extremely unbalanced workload- 60%+ of accounts need serviced in the 4th quarter. Management's solution, start your 4th quarter groups in September. Very unprofessional, and not in keeping with AFA's mantra of being an extension of a company's HR department. Blatant favoritism-Worst company I've ever worked for in this regard. If you are 100% of quota, but not buddies with the district manager, you will not work in the new (and therefore financially lucrative) groups. Quite the contrary in that account managers with abysmal production (but personal pals with the DM) will be put in the position to enroll these new groups. Coached to tell customers one thing while actually doing otherwise-We are told to tell everyone we meet that we are salaried account managers, but don't be fooled...this company is commission driven! Even with the lopsided workload you will be expected to be selling 4 out of 5 days a week. Again this is completely unrealistic. Additionally we are coached to tell everyone we are needs based salespeople. We tell people we are NOT policy pushers, but again once our core benefits (disability and life insurance) are saturated in a group we are expected to come up with an angle to sell our tertiary products like accident, cancer, critical illness, or my favorite riders on existing policies. In this same vein we are coached to present EVERY employee we meet with with a life insurance quote, no financial needs analysis completed (I really don't think most of the employees or especially management would even know what a needs analysis would look like). This is the very definition under insurance ethics of "pushing policies"! Unbelievable turnover- One reason I took this job was because of what was described as extremely low turnover. It was described as less than 5% turnover annually. Anyone familiar with the insurance industry will recognize this as an extremely low turnover rate. The reality is that in the last several years I have seen closer to 60-70% turnover both locally as well as nationally.