Pros
Perhaps there are better jobs outside of the collections department. Many people who start in collections stick with it long enough to work in a different department and seem happy, but very few people work long-term in collections.
Cons
I heard jokes and offensive comments about women, jews, rape, black people, hispanics, etc without fail every single week from staff there. Several from my trainers, one who expressed that "men are just better than women" to a group of trainees, including myself. I spoke up about it and nothing was done. I came from a hospital background and found that most instructors had no technical knowledge of how blood products are actually used medicinally. My instructor fell asleep on the first day of teaching us about our job at the company, and his boss came in the room and thought it was funny. No one in management could figure out where one employee (who had to commute for mandatory training) was supposed to clock in, and the issue was not resolved for months. When I got fed up and quit there wasn't anyone to actually quit to that day, so I sent an email to their concerns group about why I was quitting. HR routinely leaves every friday, and sure enough they were gone before 2 pm that day, so I couldn't even quit to them.They sent me a letter saying I had been terminated for not showing up, the next week, even though I had quit and told them so. The sheer incompetency of every single department was apparent to me while working there. The additional week meant they subtracted 400$ from my remaining checks (their insurance is EXPENSIVE and not good). My first check was full, for one week of work, but every check after that retroactively subtracted additional pay for benefits, even though I didn't have my cards yet. When I called to ask how to get my money back for the last month of checks no one knew who to talk to. The collections department is not allowed to have breaks longer than 30 minutes, even when working long shifts, which seems as though it is illegal.