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American Red Cross

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Inaccurate Training - Customer Service Representative American Red Cross Employee Review

2.0
Oct 7, 2015
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, comprehensive benefits, casual atmosphere. When I got the job I was relaxed and happy I'd be in an environment where the main focus was helping people.

Cons

Bad training that has almost no use on the floor, pressure to near harass people into donating blood, system that can't control how often it calls people, which reps have to suffer for. Not to mention misinformation on the position itself. I was told the focus wouldn't be on getting in donors, just trying to get who you can, but if you couldn't get someone, it was okay. This was a lie. There are quotas to where if you don't get a number of donors within a month, they will let you go, even if it's been shown that everyone's numbers are down.

Explore other reviews about American Red Cross

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

My experience working with the Red Cross has been great. The work is fulfilling and the people are passionate. Benefits are good - Kaiser is $6 a month!

Cons

There is work life balance, but there is an expectation to work nights and weekends.

1.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Helping save lives is very fulfilling

Cons

Management and unrealistic expectations in Blood Donor services

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